Help Center

6b99 FAQ — Frequently Asked Questions

From opening an account to withdrawing via bKash — find answers to all your questions here.

Welcome to 6b99. On this page we have arranged the most frequently asked questions from players in Bangladesh into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you are not satisfied with any of the answers below, our 24/7 live chat support team is always ready.

Account Deposits and Withdrawals Games and Play Bonuses Security
Section 01

Account and Registration

To create an account at 6b99, you need an active mobile number and a valid email address. During registration, you will need to provide your name, date of birth, and a password. Each person can only open one account. The platform is for those aged 21 and above only.

No. At 6b99, each mobile number and email can only be linked to one account. Attempting to open multiple accounts may result in all accounts being cancelled and any deposited funds being forfeited. If you have an issue, please contact us via live chat.

Click the "Forgot Password" option on the 6b99 login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble with this process, write to [email protected].

6b99 may request identity verification before large withdrawals or to protect your account. Typically, a scan of your national ID card or passport is required. This is a standard process to ensure the security of your account.

Yes, 6b99 is fully mobile-friendly. You can easily log in from any Android or iOS smartphone browser. The site uses a responsive design, so the full experience is available without downloading a separate app.
Section 02

Deposits and Withdrawals

Funds deposited via bKash are usually added to your 6b99 account within a few minutes. The minimum deposit amount is ৳100. There may be a slight delay during banking peak hours — in that case, please let us know via live chat.

Yes, 6b99 also supports deposits via Nagad, Rocket, and Upay. Bank transfer is also available (Dutch-Bangla, BRAC, City, Islami, Sonali Bank). The minimum deposit amount for each method is ৳100.

Approved withdrawals generally reach your bKash, Nagad, or Rocket number within 10 to 45 minutes. Bank transfers may take slightly longer. The minimum withdrawal amount is ৳500.

6b99 does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges. Please contact your provider for details.

If a withdrawal is cancelled, the funds are usually returned to your 6b99 account balance. Contact live chat or [email protected] to find out the reason. Once you have the correct payment details and any required verification completed, you can apply again.
Section 03

Games and Rules

You can bet on matches from BPL, T20 World Cup, IPL, and all other major tournaments in the 6b99 cricket betting section. Betting is possible both before the match starts and live during the match. Check the odds carefully before placing a bet and play within your budget.

RTP (Return to Player) is the theoretical rate at which a slot game returns a percentage of total bets to players over the long term. It is a general indicator — it is not a guarantee of a fixed return on every spin. All slot games at 6b99 follow fair play principles.

6b99's live casino features live dealer games from various providers including Evolution Gaming and Ezugi — such as Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Sic Bo. Games familiar to Bangladeshi players are specially highlighted.

Aviator (Spribe) is a crash-style game where a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, that multiplier is applied to your bet. If you do not cash out before the crash, you lose your bet. The game's results are determined by a provably fair algorithm.

Yes, all games at 6b99 are built with HTML5 technology, so they can be played easily from a smartphone or tablet browser. With a stable internet connection, both live casino and slots perform well on mobile.
Section 04

Bonuses and Promotions

By opening a new account at 6b99 and making your first deposit, you can receive a 200% bonus of up to ৳10,000. For example, if you deposit ৳1,000, an extra ৳2,000 bonus will be added. To claim the bonus, select the applicable offer at the time of your first deposit.

A wagering requirement is the condition specifying how many times you must bet before bonus funds can be withdrawn. The wagering requirement for the 6b99 welcome bonus is 10x — meaning you can withdraw once you have wagered the bonus amount 10 times.

6b99's VIP program has three tiers — Bronze, Silver, and Gold. You move up to a higher tier based on regular play. The weekly cashback is up to 0.4% at Bronze level, 0.8% at Silver, and up to 1.2% at Gold.

Each bonus has a specific validity period. Generally, the wagering conditions must be met within a set time after the bonus is added. Visit our promotions page or ask via live chat for details on the current time limits of offers.

Yes, 6b99 offers reload bonuses, weekly cashback, and seasonal promotions for regular players. Special offers for cricket betting are available particularly during the BPL or T20 World Cup season. Check the site regularly for updates.
Section 05

Security and Responsible Gaming

6b99 uses SSL encryption technology to keep all your personal and financial information secure. We do not sell or share your information with third parties. Please see our privacy policy page for more details.

No. 6b99 is for those aged 21 and above only. Age is verified during registration and accounts of underage users are immediately closed. Parents can use parental control software on their devices.

6b99 gives responsible gaming the highest priority. If you want a temporary break or self-exclusion, please request it via live chat or at [email protected]. Our team will help suspend your account for the specified period.

We believe that well-being comes first. If you feel that gaming is affecting your daily life or family, please visit our responsible gaming page. Our support team will help direct you to the right resources.

Yes, 6b99 offers the option to set deposit limits and session time limits as responsible gaming tools. These settings can be activated from your account or via live chat. Keep your budget under control and keep gaming within the bounds of entertainment.

For any complaint, contact live chat first — our team provides support in Bengali 24/7. For more detailed matters, email [email protected] and provide your account details and a description of the issue. We will try to resolve it as quickly as possible.

Still have questions? Contact support

Our Bengali-speaking team is with you 7 days a week, 24 hours a day.

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Direct Support

Contact Us

If you could not find the answer to your question in the FAQ above, speak directly with our support team. We are ready to help with everything in Bengali.

Live Chat
24/7 support in Bengali — use the live chat button at the bottom right of the site.
Support Hours
7 days a week, 24 hours a day (BST)